Refund policy

Sohena Store — Return & Refund Policy

At Sohena Store (Philadelphia, USA) your satisfaction matters. This policy explains how returns, exchanges, and refunds are handled for skincare and beauty products purchased from our online store.

1. Returns
   • We accept returns within 14 days of delivery.
   • To be eligible, items must be unused, in their original packaging, in the same condition you received them, and returned with proof of purchase.
   • For hygiene and safety reasons, opened or used skincare/beauty products cannot be accepted unless defective.

2. Items That Cannot Be Returned
   • Opened or used beauty and personal care products.
   • Gift cards, promotional items, and clearance/final-sale products.

3. Refunds
   • After we receive and inspect your return, we will notify you of approval or rejection.
   • Approved refunds will be issued to the original payment method within 5–10 business days.
   • Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

4. Exchanges
   • We replace items only if defective or damaged. For an exchange, contact us with your order number and photos of the issue.

5. Damaged or Incorrect Orders
   • If your order arrives damaged or incorrect, email us within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund.

6. How to Return an Item
   • Mail returns to: Sohena Store — [5704 N 5th street philadelphia,PA,19120]
   • Customers are responsible for return shipping unless the item was defective or we shipped the wrong product. Use tracking/insured shipping when possible.

7. Contact US
   Email:support@sohena.com]
   • For faster handling, include your order number and photos.

Notes: This policy applies to purchases made through our official online store; marketplace purchases may be subject to different return rules.