Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:

  • Standard Shipping (USA): 3–8business days

  • Expedited Shipping (USA): 3–5 business days

  • International Shipping: 7–21 business days (varies by location)

Delays may occur due to customs, weather, or other unforeseen circumstances.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your package’s delivery status.

Shipping Locations

We currently ship to:

  • All U.S. states and territories

  • Selected international destinations

If we’re unable to ship to your country, you’ll be notified at checkout before completing your order.

Customs, Duties, and Taxes (International Orders)

Sohena Store is not responsible for any customs or import taxes that may apply. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery [sohenaskin@gmail.com] with your order number and details. We’ll work to resolve the issue promptly.

Address Accuracy

Please double-check your shipping information before placing your order. Sohena Store is not responsible for packages shipped to incorrect addresses provided by customers.









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